TESTIMONIALS
In
the short amount of time Bernadette has been
coaching myself, together we have achieved my
salons weekly takings goal, set up my business
to run efficiently whilst I take leave to
have my first child and completed many little
but important jobs I just couldn't find time for
before. Bernadette has also taught me the
skills to continue on this path and I'm
now taking my business to a new level
again. Thank you
Bridgette.
Total Indulgence.
Bernadette
has demonstrated skills which have challenged,
encouraged and most importantly reconfirmed the
positives in my life which is extraordinary and
for that I am extremely grateful for the times
we have worked together.
Life
Coaching offers the individual a real
opportunity to build structures within your own
life that will allow you to adapt the world in
which you live to achieve whatever goals you set
for yourself. If in the process of doing
this you have the opportunity to work with a
person like Bernadette, who with her
enthusiasm (and endless supply of paper and
pens to remind you of what you said) and
ability to connect with the "real you" then the
process will be a very enjoyable
experience.
Yours
Sincerely
Russell O'Connor
'The
Looking Good, Feeling Great Course" delivered at
St Michael's College by Bernadette Desmond
was a wonderful experience for all the students
involved. I would highly recommend this
course to other schools.
Early
in 2005 we approached Bernadette to develop a
course for girls that were struggling with
personal and social issues in their
lives. We were looking for an approach
that was fresh and engaging for
students. During this process we discussed
with Bernadette the content we wished to include
and the overall intention of the course. The
course that was developed and delivered far
exceeded our expectations.
Since
completing the course we have conducted
follow-up interviews with all the girls
involved, their feedback was very
favorable. Students said the course was
informative and interesting and all the students
enjoyed the very practical nature of the
program.
I
highly recommend this course and Bernadette
Desmond. Please contact me if you require
further information.
Yours
truly
Liz Howard Dr Jeff Kemp
Student Pathways Coordinator Student
Councilor
St Michael's College
12
WEEK POWER PROGRAM
- 1
x 1 hr p/week phone one to one
coaching
- Initial
business needs analysis, face to
face
- personal
needs analysis
- Weekly
e-mail contact
- Access
to systems set up ( budgets/time sheets
etc.)
- Performance
indicators and measurements week 4, 6 and
12
- Recommendations
for change and improvement
- Business
contacts and networking
BALANCE
COUPLE COACHING
8
week coaching via e-mail and phone for couples
who work and live together
- Individual
1hr one one coaching p/person
- initial
personal /work balance analysis
- weekly
e-mail contact
- personal
and business goals objective
- recommendations
for change and improvement
Option
1: individual program $800
Option2
: combined with 12 week power program only $399
save $400!!
MANAGEMENT
COACHING
Lead
Develop Retain Motivated Talented
People
THE
TWO FACTORS THAT DETERMINE THE PROFIT
IMPLICATIONS FOR ANY BUSINESS ARE COSTS AND
REVENUE…… AND BOTH ARE HIGHLY
INFLUENCED BY STAFF
How
many of the below scenarios have occurred in
your business once, twice or over and over
again?
Has
your business
experienced………..
- Leaders
that are unable to lead by
example?
- Lost
key staff members to the
opposition?
- Teams
that are not pulling together -
directly affecting
turnover?
- In-
house disharmony due to a lack of
effective leadership?
- Unmotivated,
unproductive employees?
- High
turnover in staff?
- Loss
of clients and revenue due to staff
issues?
- Stock
loss due to discontented
staff?
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How
much has this cost your business in
$$$
Leadership
-
it is one of the most important qualities in
management - Have you/your business
got it right?
The
only predictable thing in business is that it
will always change.
Managing
that change requires a great amount of
skill. Your manager/s are the people you have in
charge of that huge task.
How
many of the skills do they have to
productively and successfully manage your staff,
business, systems, clients for you?
The
following is a 5 STEP MANAGERS CYCLE aimed
at teaching your manager/s the skills necessary
for them to grow your business and directly
positively effect your profit margin.
5
STEP MANAGERS CYCLE - you will learn how
to…….
LEADERSHIP
- What
is it to lead?
- The
5 Step Salon Cycle for
managers
- What
it is you are really responsible for
as a manager?
- How
to effectively communicate to your
employer/area manager
- How
to delegate effectively to your
team
- Become
a ‘problem
solver’
- Develop
innovative management
strategies
- Positively
effect the sales targets of the
business
- Understand
your role as a leader and enjoy the
accountability that
brings
|
STAFF
RETENTION/TURNOVER
- How
to recruit the right team members -
first time!!
- How
to retain and develop key team
members
- How
to bring new team members up to
speed through training and
development
- Ensure
productivity is maintained through a
staff turnover period
- How
to manage and retain clients of a
‘lost’ staff
member
- How
to effectively de - ploy a team
member
- Job
alignment - ensuring you have the
right ‘personalities’
playing a role that it is suited to
them
|
TEAM
MANAGEMENT
- How
to develop a ‘team’ and
not a group and know the
difference!!
- Personality
types - what they are and how they
will work for you
- Effectively
manage team disharmony
- The
difference between team management
and individual
management
- How
to hold effective and productive
team meetings
- How
to develop and implement team
targets and incentives
- How
to ‘lead’ your team to
achieving budgets
- How
to know and manage staff at
different ‘career
levels’
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PERFORMANCE
MANAGEMENT
- How
to spend time on ‘macro’
not ‘micro’
issues
- How
this influences the rest of the
team
- What
is the productivity measure of
individuals and the
team?
- How
to determine and discuss business
issues rather than micro performance
issues with team leaders and
owners/area managers
- How
performance issues impact on client
service
- How
to recognize and manage a
consistently ‘below par’
team member
- Understand
the significance of budgets/dollar
averages in relation to salon
performance
- How
to increase the salon bottom
line
|
TRAINING
AND DEVELOPMENT
- How
to encourage staff to be
innovative
- How
to devise and implement training
schedules suitable to individual and
team needs
- What
the impact of effective training is
to bottom line results
- Develop
staff moral and productivity through
consistent training
- How
to provide superior client service
consistently for the entire
team
- Attract
high performance staff through the
reputation of dedication given to
staff development
- What
the impact is on salon performance
through developing motivated results
orientated staff
- How
consistent informative training
creates a team that shares
accountabilities and
values
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Every
action generates a force of energy that
returns in like kind....what we sow is
what we reap
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